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Delivery & Returns


DELIVERY

Production Time

All our veils are made to order and as such please allow 6-8 weeks for production and shipment of your order (total time).

Australian Orders: 6 weeks 

International Orders: 8 weeks

 

Shipping

All orders are shipped through Australia Post.

Once your order has been despatched you will receive an email from Australia Post with all relevant shipping and tracking information and you will be able to track the item on the Australia Post website.

 

Australian Orders           

Standard shipping (3-5 Business days from despatch date)*

Express shipping (2-4 Business days from despatch date)*

Samples are sent via Standard shipping in a letter envelope (no tracking)*

 

International Orders     

Standard International Delivery (1-3 weeks from despatch date excludes time in customs if applicable)*

INTERNATIONAL SHIPPING DISCLAIMER

For international orders, all applicable custom fees, taxes and duties are the sole responsibility of the customer as Tulle Bridal does not collect these prior to shipment. Please contact your local Customs Office for respective charges and rates on packages coming from outside of your country.

Packages can sometimes be held at your local Customs Offices for days or weeks before the notice is sent out to you. We don't have any control over this.

We use Australia Post but once your package has left the country we are unable to assist with any International customs issues, however as it is also our job to get your order to you safely, please reach out us if you have not received your order within 4 WEEKS of its despatch date.

 

*Please note that the above shipping times are estimates only, provided to us by Australia Post. Tulle Bridal is not responsible for unforeseen delays due to the Australian Postal System, nor are we responsible for lost, stolen or damaged items. Once items have been scanned as delivered to the customer’s address, it is up to the customer to claim any late, stolen or damaged items with the appropriate Postal Carrier.

  

Rush Orders

We understand that sometimes you need things quickly especially when it comes to weddings, so we do cater for rush orders. Please be sure to email us at contact@tullebridal.com.au with a rush order request before placing your order, just to make sure that we can fulfil your order within the desired time frame.

 

Items needed less than 6 weeks Australia           +$35 AUD

Items needed less than 8 weeks International     +$50 AUD

  

Order Changes

Any order changes must be made WITHIN 24 hours of placing and confirming your order. Unfortunately because each veil is custom made we cannot accept order changes past the 24 hour mark after order confirmation.

 

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RETURNS

Each veil is lovingly made to order for our beautiful brides and as such we do not accept returns or exchanges for change of mind.

All our veils are quality checked before being sent out, so we are confident that you will love the pieces you receive.

However if you are dissatisfied with our product in any way please reach out to us at contact@tullebridal.com.au within 30 days, we would love the opportunity to do right by you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be perfume free and returned in the original packaging, including any tags and accessories, if any.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@tullebridal.com.au.


Sale items (if applicable)

Unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@tullebridal.com.au and send your item to: PO Box.


Gifts/Gift Cards

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Return Shipping

To return your product, you should mail your product to: .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.